Refund & Returns Policy

Last Updated: September 4, 2026

At Styles Wish, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible items may be returned in accordance with the terms below.

1. Return Period

Eligible products may be returned within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in the original packaging where applicable.
  • Include all original tags, accessories, and included items.
  • Not show signs of use, damage, or alteration.

2. Items That May Not Be Eligible

Certain products may not qualify for return if they have been used, damaged after delivery, altered, or are otherwise not in their original condition.

If an item is returned in a condition that does not meet our return requirements, the return may be declined.

3. How to Request a Return

To request a return, please contact our customer support team with:

  • Your order number
  • Product name
  • Reason for the return
  • Photos of the product when requested

Please do not send an item back before receiving return instructions from our support team.

4. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

If the return is due to an incorrect, damaged, or defective item, please contact us before returning the product so we can review the issue and provide appropriate instructions.

5. Refunds

Once your returned item is received and inspected, we will review the return and notify you whether it has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the problem

We will review the issue and determine an appropriate solution, which may include a replacement, exchange, or refund.

7. Exchanges

Exchanges may be available for eligible products when replacement inventory is available.

Please contact our support team with your order number and details of the item you would like to exchange.

8. Refund Delays

If your refund has been approved but has not yet appeared in your account, please allow additional processing time from your bank or payment provider.

If you still have not received your refund after the applicable processing period, please contact us for assistance.

9. Order Cancellations

Orders may be canceled only before they enter processing.

If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the return policy above will apply.

10. Contact Us

For questions about returns, refunds, or exchanges, please contact us.

Styles Wish
Operated by ONEIL ECOM LLC

3944 Brooklyn Ave
Kansas City, MO 64130
United States

Email: support@wrenandivy.store

Phone: +1-315-202-9675