Customer Service Terms

Last Updated: September 4, 2026

At Styles Wish, we are committed to providing helpful, professional, and reliable customer support. This policy explains how our support team handles customer questions and requests.

1. How We Can Help

Our customer support team can assist with:

  • Product questions
  • Order information
  • Shipping and tracking
  • Returns and exchanges
  • Refunds
  • Payment questions
  • Order cancellations
  • General website assistance

2. Contacting Customer Support

For assistance, please contact us by email:

support@wrenandivy.store

When contacting us about an order, please include your order number and a brief description of your request. This helps us review your inquiry more efficiently.

3. Response Times

We aim to respond to customer inquiries as promptly as reasonably possible.

Response times may vary depending on the volume and complexity of requests, weekends, holidays, and other circumstances.

4. Order Support

If you have questions about an order, please provide the information requested by our support team so we can verify the order and investigate the issue.

Depending on the nature of the request, we may ask for additional information or photographs of a product or package.

5. Returns and Exchanges

Our support team can help guide you through the return or exchange process.

Eligibility and requirements are determined according to our Refund & Returns Policy.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

To help us resolve the issue, we may request:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Description of the issue

We will review the information and provide an appropriate resolution where applicable.

7. Respectful Communication

We are committed to treating customers respectfully and professionally, and we ask customers to communicate with our support team in the same manner.

Abusive, threatening, discriminatory, or harassing communication may result in limitations on customer support interactions.

8. Policy Information

Customer support decisions relating to shipping, refunds, returns, exchanges, payments, and cancellations are handled according to the applicable Styles Wish policies.

Customers are encouraged to review the relevant policy before submitting a request.

9. Contact Information

Styles Wish
Operated by ONEIL ECOM LLC

3944 Brooklyn Ave
Kansas City, MO 64130
United States

Email: support@wrenandivy.store

Phone: +1-315-202-9675